Política de reembolso

 

 

At deCure, we want you to feel confident in your purchase. If something isn’t right, we’re here to help.

 

1. Your right to change your mind

When you shop online with deCure, you generally have 14 days from the day you receive your order to let us know that you wish to withdraw from your purchase, without giving a reason.

To start a return, please email hello@decure.com with your order number and a note that you wish to withdraw from your purchase. We’ll guide you through the next steps.

If you withdraw from your purchase, please send the eligible items back within 14 days of notifying us.

2. Returns of skincare products

For reasons of hygiene and product safety, sealed skincare products that have been unsealed after delivery may be excluded from the right of withdrawal where permitted by applicable law.

To be eligible for a return under the right of withdrawal, products must meet the applicable legal requirements. We recommend keeping your order confirmation and packaging until you’re sure you wish to keep your purchase.

This policy does not affect your rights if a product is faulty, damaged, or not what you ordered.

3. Refunds

Once your return has arrived and been assessed, we’ll let you know the outcome.

Where a refund is due, we’ll issue it to your original payment method in accordance with applicable law. This includes the cost of standard outbound delivery where required. Any additional cost you chose to pay for an upgraded delivery service may not be refundable.

Unless the item is faulty or incorrect, or applicable law says otherwise, you are responsible for the direct cost of returning your order. We’ll let you know the relevant return instructions when you contact us.

4. Damaged, faulty or incorrect orders

We want every deCure order to arrive as expected. If your order arrives damaged, a product is faulty, or you’ve received the wrong item, please contact hello@decure.com with your order number and a brief description of the issue.

If possible, include a photograph to help us understand what happened. We’ll review the issue and work with you on an appropriate solution in line with your statutory rights.

You won’t be asked to cover return costs where we are legally responsible for them.

5. Your consumer rights

Nothing in this policy limits your statutory consumer rights under applicable EU or national law. These rights may include remedies for faulty or non-conforming products.

6. Contact us

For any questions about returns, refunds or your order, please contact:

deCure Customer Care
Email: hello@decure.com
Website: deCure.com